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Filtros:
code
requester
priority_id
department
responsible
last_interaction
requested_in
status
ticket_type
custom_fields
subject
due_date
organization

\n

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Aguardando correção #213

\n","type":"text/plain"},"key":"filter[subject]","value":"Ticket externo paginação #2"},{"disabled":true,"description":{"content":"

Aguardando correção #213

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Aguardando correção #213

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Conteúdo do ticket externo da API


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Conteúdo do Ticket externo paginação #1

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Conteúdo do Ticket externo paginação #2

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conteúdo

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Conteúdo do ticket externo da API


Conteúdo da Resposta pronta do Usuário A

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Conteúdo do Ticket externo paginação #2

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Conteúdo do Ticket externo paginação #1

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orim

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teste

\",\n \"username\": \"Vitor Rodrigues\",\n \"comments\": [\n {\n \"content\": \"Ticket finalizado\",\n \"user_id\": 7,\n \"username\": \"Vitor Rodrigues\",\n \"created_at\": \"2019-04-22T21:07:03+00:00\"\n }\n ],\n \"attachments\": [],\n \"custom_fields\": null,\n \"is_public\": true,\n \"created_at\": \"2019-04-22 21:06:42\",\n \"updated_at\": null,\n \"responsible_user_id\": null\n }\n },\n \"sla\": {\n \"first_interaction\": null,\n \"solved\": null,\n \"has_violation\": false\n },\n \"sla_status\": null\n },\n \"relationships\": {\n \"ticket_fields\": {\n \"data\": [\n {\n \"type\": \"ticket_fields\",\n \"id\": 13\n }\n ]\n },\n \"department\": {\n \"data\": {\n \"type\": \"departments\",\n \"id\": 1\n }\n },\n \"requester\": {\n \"data\": {\n \"type\": \"customers\",\n \"id\": 1\n }\n },\n \"author\": {\n \"data\": {\n \"type\": \"agents\",\n \"id\": 7\n }\n }\n }\n }\n ],\n \"links\": {\n \"self\": \"https://documentacao.desk360.com.br/api/v2.0/tickets\"\n },\n \"jsonapi\": {\n \"version\": \"1.0\"\n },\n \"meta\": [],\n \"included\": []\n}"}],"_postman_id":"b05dddb4-d412-41e5-8c64-1e930b144867"},{"name":"Detalhes","id":"e4e2e032-801b-49c3-ba85-872de3c3dd11","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{auth_token}}"}]},"isInherited":false},"method":"GET","header":[],"url":"https://{{subdomain}}.desk360.com.br/api/v2.0/tickets/:id","description":"

Includes:

\n
    `responsible`              => O agente responsavel pelo ticket\n    `department`               => Departamento do ticket\n    `requester`                => O customer que requisitou o ticket\n    `company`                  => Empresa do ticket\n    `group`                    => Grupo do ticket\n    `popular_tag`              => Tags do ticket\n
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Conteúdo do ticket externo da API


Conteúdo da Resposta pronta do Usuário A

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Descrição
\nFaz a listagem de tickets incrementalmente, ideal para importações
\nEssa API tem um limite de retorno de 1000 registros por requisição

\n

Request
\nO parâmetro start_time é obrigatório e inicialmente pode ser passado como zero, depois você pode utilizar o timestamp do último registro listado.

\n

Response
\nNo retorno dessa API tem duas chaves:

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Filtros:
is_public

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Atributos

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attachmentsarrayAnexos
authorrelationshipAutor
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created_atiso8601Data de criação
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attachmentsarrayAnexos
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Filtros:
is_public

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Atributos

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AtributoTipoObrigatórioRead OnlyPadrãoDescrição
contentstringConteúdo
ticketrelationshipAutor
is_publicbooleantruePúblico ou interno
attachmentsarrayAnexos
authorrelationshipAutor
activitiesarrayComentários internos do sistema
created_atiso8601Data de criação
updated_atiso8601Data da última atualização
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}\n}"},"url":{"raw":"https://{{subdomain}}.desk360.com.br/api/v2.0/tickets/:id/interactions","protocol":"https","host":["{{subdomain}}","desk360","com","br"],"path":["api","v2.0","tickets",":id","interactions"],"variable":[{"key":"id","value":"16"}]}},"status":"Unauthorized","code":401,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx"},{"key":"Date","value":"Tue, 30 Apr 2019 20:15:51 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Cache-Control","value":"no-cache, private"}],"cookie":[],"responseTime":null,"body":"{\n \"errors\": [\n {\n \"id\": \"UnauthorizedHttpException\",\n \"title\": \"Token Signature could not be verified.\",\n \"status\": 401\n }\n ]\n}"},{"id":"d71c7d83-c510-4234-92b1-dc54c8c7902c","name":"Token não 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Filtros:
is_public

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Atributos

\n
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AtributoTipoObrigatórioRead OnlyPadrãoDescrição
contentstringConteúdo
ticketrelationshipAutor
is_publicbooleantruePúblico ou interno
attachmentsarrayAnexos
authorrelationshipAutor
activitiesarrayComentários internos do sistema
created_atiso8601Data de criação
updated_atiso8601Data da última atualização
\n
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Atributos

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AtributoTipoObrigatórioRead OnlyPadrãoDescrição
userrelationshipUsuário a inserir em cópia
ticketrelationshipTicket alvo
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Atributos

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AtributoTipoObrigatórioRead OnlyPadrãoDescrição
target_ticketrelationshipTicket alvo do agrupamento
grouping_ticketsrelationshipTickets que serão agrupados
interaction_contentstringMensagem a ser enviada aos tickets agrupados
is_publicstringfalseDefine se mostra a mensagem pro cliente ou não
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Atributos

\n
\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
AtributoTipoObrigatórioRead OnlyPadrãoDescrição
namestringNome
descriptionstringDescrição
email_preffixstringPrefixo do email
positionintOrdenação
activebooleantrueSe está ativo
created_atiso8601Data de criação
updated_atiso8601Data da última atualização
tickets_amountintTotal de tickets
closed_ticketsintTickets fechados
open_ticketsintTickets abertos
\n
\n

Tabelas Auxiliares

\n

Tabela Auxiliar 1.0 - Relacionamentos

\n
\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
ValorDescrição
AgentsAgente vinculado ao departamento
ticket_fieldsCampo personalizado do ticket vinculado ao departamento
\n
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14\n\t\t}\n\t]\n}"},"url":"https://{{subdomain}}.desk360.com.br/api/v2.0/ticket_fields","urlObject":{"protocol":"https","path":["api","v2.0","ticket_fields"],"host":["{{subdomain}}","desk360","com","br"],"query":[],"variable":[]}},"response":[{"id":"26a82686-7dfd-4a27-b4ca-ef16400da11a","name":"Sucesso","originalRequest":{"method":"DELETE","header":[{"key":"Content-Type","name":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n\t\"data\": [\n\t\t{\n\t\t\t\"type\": \"ticket_fields\",\n\t\t\t\"id\": 13\n\t\t},\n\t\t{\n\t\t\t\"type\": \"ticket_fields\",\n\t\t\t\"id\": 12\n\t\t},\n\t\t{\n\t\t\t\"type\": \"ticket_fields\",\n\t\t\t\"id\": 14\n\t\t}\n\t]\n}"},"url":"https://{{subdomain}}.desk360.com.br/api/v2.0/ticket_fields"},"status":"No Content","code":204,"_postman_previewlanguage":"plain","header":[{"key":"Server","value":"nginx"},{"key":"Date","value":"Mon, 06 May 2019 20:49:47 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Atributos

\n
\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
AtributoTipoObrigatórioRead OnlyPadrãoDescrição
labelstringDescrição do campo
namestringNome interno do input
typestringTipo do campo
requiredbooleanPreenchimento obrigatório
optionsjsonPossíveis opções quando select
settingsjsonConfigurações do campo
rolesjsonRegras para exibir o campo
maskstringFormato do campo
ticket_typeinteger1Tipo de Ticket
positionintegerOrdenação
activebooleantrueSe está ativo
created_atiso8601Data de criação
updated_atiso8601Data da última atualização
\n
\n

Tabelas Auxiliares

\n

Tabela Auxiliar 1.0 - Relacionamentos

\n
\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
ValorObrigatórioDescrição
departmentDepartamento vinculado ao campo personalizado
\n
","event":[{"listen":"prerequest","script":{"id":"2eaa5722-f437-4417-ae71-9fa62b47a6a3","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"f187e7d6-267d-4237-99e7-f159445765af","type":"text/javascript","exec":[""]}}],"_postman_id":"b722896c-57c3-4bb2-86c4-7f8c019788fe"}],"id":"58b494c4-9cc0-4512-9440-8ed308b6fb90","description":"

Configurações relacionadas a tickets.

\n","event":[{"listen":"prerequest","script":{"id":"ec471448-da9e-4e70-ac00-bd248090affa","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"3390b991-316c-41af-b620-54242e5cf6b7","type":"text/javascript","exec":[""]}}],"_postman_id":"58b494c4-9cc0-4512-9440-8ed308b6fb90"}],"id":"c657e14c-8bec-46a4-9454-67be63e3a00a","description":"
\n

Atributos

\n
\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
AtributoTipoObrigatórioRead OnlyPadrãoDescrição
codestringCódigo
subjectstringTitulo
contentstringConteudo do ticket
ticket_typestringTipo (Externo = 1, Interno = 2)
priority_idnumericId da prioridade
custom_fieldsarrayCampos personalizados
due_dateiso8601Prazo de resposta
status_idnumericId do status
is_publicbooleanTicket publico
main_ticketnumericId do ticket principal
internal_statusnumericStatus interno
consolidateobjectConsolidado
interaction_atiso8601Data ultima interação
closed_atiso8601Data de encerramento
deleted_atiso8601Data de remoção
created_atiso8601Data de criação
updated_atiso8601Data da última atualização
responsible_changed_atiso8601Data da ultima troca de responsável
agent_first_interaction_atiso8601Data primeira interação de um agente
pause_slabooleanSe o ticket está com SLA pausado ou não
deadlineobjectRetorna os dados de vencimento do prazo de resposta
content_previewobjectretorna os primeiros 200 caracteres da primeira interação do ticket
sla_statusobjectcontém a informação se ticket está com o SLA pausado ou não
\n
\n

Tabelas Auxiliares

\n

Tabela Auxiliar 1.0 - Relacionamentos

\n
\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
ValorObrigatórioDescrição
departmentDepartamento vinculado ao ticket
responsibleAgente responsável pelo ticket
requesterUsuário vinculado ao ticket
authorAgente ou usuário criador do ticket
\n
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Filtros:
name
active
company

\n

Ordenações:
name
active

\n","urlObject":{"protocol":"https","path":["api","v2.0","customers"],"host":["{{subdomain}}","desk360","com","br"],"query":[{"key":"filter[name]","value":"Usuário A"},{"key":"filter[active]","value":"true"},{"key":"filter[company]","value":"1"}],"variable":[]}},"response":[{"id":"2290014f-c223-4b61-8ad1-ededa9ad685d","name":"Ordenação inválida","originalRequest":{"method":"GET","header":[],"body":{"mode":"raw","raw":""},"url":{"raw":"https://{{subdomain}}.desk360.com.br/api/v2.0/customers?sort=tickets","protocol":"https","host":["{{subdomain}}","desk360","com","br"],"path":["api","v2.0","customers"],"query":[{"key":"sort","value":"tickets"}]}},"status":"Bad Request","code":400,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx"},{"key":"Date","value":"Tue, 23 Apr 2019 18:47:58 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Cache-Control","value":"no-cache, private"}],"cookie":[],"responseTime":null,"body":"{\n \"errors\": [\n {\n \"id\": \"InvalidSortQuery\",\n \"title\": \"Given sort(s) `tickets` is not allowed. 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Descrição
\nFaz a listagem de solicitantes incrementalmente, ideal para importações
\nEssa API tem um limite de retorno de 1000 registros por requisição

\n

Request
\nO parâmetro start_time é obrigatório e inicialmente pode ser passado como zero, depois você pode utilizar o timestamp do último registro listado.

\n

Response
\nNo retorno dessa API tem duas chaves:

\n
    \n
  • A chave data, são os dados a serem consumidos
    • \n
  • A chave meta guarda três informações
      \n
    • end_of_stream quando true, indica que não há mais registros para listar
      • \n
    • total é o total de registros
      • \n
    • end_time é o timestamp do último registro importado, você pode utilizar esse end_time para passar na próxima requisição como start_time, e assim ir listando os registros incrementalmente
      • \n
    \n
    • \n
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Atributos

\n
\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
AtributoTipoObrigatórioRead OnlyPadrãoDescrição
namestringNome
emailstringEmail
avatarstringURL do Avatar
companyrelationshipA empresa
is_confirmedbooleanSe cliente confirmou cadastro
activebooleantrueSe está ativo
observationsstringObservações, campo livre
custom_fieldsjsonCampos Customizados
created_atiso8601Data de criação
updated_atiso8601Data da última atualização
tickets_amountintTotal de tickets
closed_ticketsintTickets fechados
open_ticketsintTickets abertos
unassigned_ticketsintTickets não atribuídos
\n
\n

Tabelas Auxiliares

\n

Tabela Auxiliar 1.0 - Relacionamentos

\n
\n\n\n\n\n\n\n\n\n\n\n\n\n
ValorDescrição
CompaniesOrganização vinculada ao usuário
\n
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Atributos

\n
\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
AtributoTipoObrigatórioRead OnlyPadrãoDescrição
namestringNome
emailstringEmail
roleint2Cargo, 1 = Admin, 2 = Agente
avatarstringURL do Avatar
departmentsrelationshipDepartamentos que é responsável
is_confirmedbooleanSe agente confirmou cadastro
activebooleantrueSe está ativo
settingsjsonConfigurações
created_atiso8601Data de criação
updated_atiso8601Data da última atualização
login_atiso8601Data de último login
tickets_amountintTotal de tickets
closed_ticketsintTickets fechados
open_ticketsintTickets abertos
quantity_of_departamentsintQuantidade de departamentos vinculados ao colaborador
has_outer_adminintRetorna se há administrador cadastrado no sistema
\n
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Filtros:
name
active
visibility

\n

Ordenações:
name
active
visibility

\n","urlObject":{"protocol":"https","path":["api","v2.0","companies"],"host":["{{subdomain}}","desk360","com","br"],"query":[{"description":{"content":"

Página que deve ser retornada.

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Quantidade máxima de registros por página.

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Filtro por nome da organização

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Filtro por status (ativo/inativo) da organização

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Ordenação pelo status (ativo/inativo) da organização

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Ordenação pelo nome da organização

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Atributos

\n
\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
AtributoTipoObrigatórioRead OnlyPadrãoDescrição
namestringTítulo da organização
visibilityintVisualização dos usuários da organização: 0 = Pode visualizar apenas tickets próprios e 1 = Pode visualizar todos os tickets da organização
activebooleantrueSe está ativo
created_atiso8601Data de criação
updated_atiso8601Data da última atualização
\n
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Atributos

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AtributoTipoObrigatórioRead OnlyPadrãoDescrição
labelstringDescrição do campo
namestringNome interno do input
typestringTexto: text, Conjunto: select, Data: date, Numérico: numeric, Telefone: phone
requiredbooleanDefine o se o preenchimento é obrigatório
default_valuesjsonPossíveis opções quando caixa de seleção
positionintegerPosição em que será exibido entre os demais campos
activebooleantrueDefine se está ativo e é exibido no cadastro
created_atiso8601Data de criação
updated_atiso8601Data da última atualização
\n
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Documentação das APIs utilizadas nos itens do menu Pessoas

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schedulejsonOs dias e horários
created_atiso8601Data de criação
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]\n}"}],"_postman_id":"b071bd47-49bd-4a45-b169-67ce497bbc31"},{"name":"Edição","id":"e241531f-49da-497d-8b36-6a443f2e16de","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{auth_token}}"}]},"isInherited":false},"method":"PATCH","header":[{"key":"Content-Type","name":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n\t\"data\": {\n\t\t\"id\": \"2\",\n\t\t\"type\": \"alerts\",\n\t\t\"attributes\": {\n\t\t\t\"title\": \"Título editado\",\n\t\t\t\"content\": \"Conteúdo alterado\",\n\t\t\t\"start_at\": \"2019-02-20T17:30:00.000Z\",\n\t\t\t\"end_at\": \"2022-11-30T20:30:00.000Z\",\n\t\t\t\"visibility\": \"2\"\n\t\t},\n\t\t\"relationships\": {\n\t\t\t\"companies\": {\n\t\t\t\t\"data\": [\n\t\t\t\t\t{\n\t\t\t\t\t\t\"type\": \"companies\",\n\t\t\t\t\t\t\"id\": 1\n\t\t\t\t\t}\n\t\t\t\t]\n\t\t\t}\n\t\t}\n\t}\n}"},"url":"https://{{subdomain}}.desk360.com.br/api/v2.0/alerts/:id","urlObject":{"protocol":"https","path":["api","v2.0","alerts",":id"],"host":["{{subdomain}}","desk360","com","br"],"query":[],"variable":[{"type":"string","value":"1","key":"id"}]}},"response":[{"id":"924005e4-c081-41a1-9839-b94375bd1598","name":"Campo obrigatório ausente","originalRequest":{"method":"PATCH","header":[{"key":"Content-Type","name":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n\t\"data\": {\n\t\t\"id\": \"2\",\n\t\t\"type\": \"\",\n\t\t\"attributes\": {\n\t\t\t\"title\": \"\",\n\t\t\t\"content\": \"Conteúdo alterado\",\n\t\t\t\"start_at\": \"2019-02-20T17:30:00.000Z\",\n\t\t\t\"end_at\": \"2022-11-30T20:30:00.000Z\",\n\t\t\t\"visibility\": \"1\"\n\t\t},\n\t\t\"relationships\": {\n\t\t\t\"companies\": {\n\t\t\t\t\"data\": [\n\t\t\t\t\t{\n\t\t\t\t\t\t\"type\": \"companies\",\n\t\t\t\t\t\t\"id\": 1\n\t\t\t\t\t}\n\t\t\t\t]\n\t\t\t}\n\t\t}\n\t}\n}"},"url":{"raw":"https://{{subdomain}}.desk360.com.br/api/v2.0/alerts/:id","protocol":"https","host":["{{subdomain}}","desk360","com","br"],"path":["api","v2.0","alerts",":id"],"variable":[{"key":"id","value":"1"}]}},"status":"Unprocessable Entity","code":422,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx"},{"key":"Date","value":"Tue, 14 May 2019 20:01:56 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Cache-Control","value":"no-cache, private"}],"cookie":[],"responseTime":null,"body":"{\n \"errors\": [\n {\n \"id\": \"ValidationException\",\n \"title\": \"The given data was invalid.\",\n \"status\": 422,\n \"violations\": {\n \"data.type\": [\n \"Campo obrigatório.\"\n ]\n }\n }\n ]\n}"},{"id":"f7cec222-f94a-4734-9d2b-713e5a709751","name":"Sucesso","originalRequest":{"method":"PATCH","header":[{"key":"Content-Type","name":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n\t\"data\": {\n\t\t\"id\": \"2\",\n\t\t\"type\": \"alerts\",\n\t\t\"attributes\": {\n\t\t\t\"title\": \"Título editado\",\n\t\t\t\"content\": \"Conteúdo alterado\",\n\t\t\t\"start_at\": \"2019-02-20T17:30:00.000Z\",\n\t\t\t\"end_at\": \"2022-11-30T20:30:00.000Z\",\n\t\t\t\"visibility\": \"1\"\n\t\t},\n\t\t\"relationships\": {\n\t\t\t\"companies\": {\n\t\t\t\t\"data\": [\n\t\t\t\t\t{\n\t\t\t\t\t\t\"type\": \"companies\",\n\t\t\t\t\t\t\"id\": 1\n\t\t\t\t\t}\n\t\t\t\t]\n\t\t\t}\n\t\t}\n\t}\n}"},"url":{"raw":"https://{{subdomain}}.desk360.com.br/api/v2.0/alerts/:id","protocol":"https","host":["{{subdomain}}","desk360","com","br"],"path":["api","v2.0","alerts",":id"],"variable":[{"key":"id","value":"1"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx"},{"key":"Date","value":"Tue, 14 May 2019 19:56:15 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Cache-Control","value":"private, must-revalidate"},{"key":"pragma","value":"no-cache"},{"key":"expires","value":"-1"},{"key":"X-RateLimit-Limit","value":"1000"},{"key":"X-RateLimit-Remaining","value":"992"},{"key":"ETag","value":"W/\"0e01f22016ef372ed473c1eafd0464de8a80eccd\""},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n \"data\": {\n \"type\": \"alerts\",\n \"id\": 1,\n \"attributes\": {\n \"title\": \"Título editado\",\n \"content\": \"Conteúdo alterado\",\n \"start_at\": \"2019-02-20T17:30:00+00:00\",\n \"end_at\": \"2022-11-30T20:30:00+00:00\",\n \"visibility\": \"1\",\n \"created_at\": \"2019-05-14T18:08:25+00:00\",\n \"updated_at\": \"2019-05-14T19:56:15+00:00\"\n },\n \"links\": {\n \"self\": \"https://documentacao.desk360.com.br/api/v2.0/alerts/1\"\n },\n \"relationships\": {\n \"companies\": {\n \"data\": [\n {\n \"type\": \"companies\",\n \"id\": 1\n }\n ]\n }\n }\n },\n \"links\": {\n \"self\": \"https://documentacao.desk360.com.br/api/v2.0/alerts/1\"\n },\n \"jsonapi\": {\n \"version\": \"1.0\"\n },\n \"meta\": []\n}"}],"_postman_id":"e241531f-49da-497d-8b36-6a443f2e16de"},{"name":"Remoção","id":"b6ea7a5d-6fe0-426d-88d2-818a69226634","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{auth_token}}"}]},"isInherited":false},"method":"DELETE","header":[{"key":"Content-Type","value":"application/json"}],"url":"https://{{subdomain}}.desk360.com.br/api/v2.0/alerts/:id","urlObject":{"protocol":"https","path":["api","v2.0","alerts",":id"],"host":["{{subdomain}}","desk360","com","br"],"query":[],"variable":[{"type":"string","value":"2","key":"id"}]}},"response":[{"id":"10a881be-38b6-45be-9f3c-b4bde9d42ea3","name":"Sucesso","originalRequest":{"method":"DELETE","header":[{"key":"Content-Type","value":"application/vnd.api+json"}],"url":{"raw":"https://{{subdomain}}.desk360.com.br/api/v2.0/alerts/:id","protocol":"https","host":["{{subdomain}}","desk360","com","br"],"path":["api","v2.0","alerts",":id"],"variable":[{"key":"id","value":"2"}]}},"status":"No 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Obs.: Caso contenha ids inválidos ou inexistentes no Body, será retornado o status code \"204 No Content\" e ids incorretos serão ignorados.

\n","urlObject":{"protocol":"https","path":["api","v2.0","alerts"],"host":["{{subdomain}}","desk360","com","br"],"query":[],"variable":[]}},"response":[{"id":"9272adcb-150a-43ce-9f12-5292f7d9b99e","name":"Sucesso","originalRequest":{"method":"DELETE","header":[{"key":"Content-Type","name":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n\t\"data\": [\n\t\t{\n\t\t\t\"type\": \"alerts\",\n\t\t\t\"id\": 2\n\t\t},\n\t\t{\n\t\t\t\"type\": \"alerts\",\n\t\t\t\"id\": 3\n\t\t},\n\t\t{\n\t\t\t\"type\": \"alerts\",\n\t\t\t\"id\": 4\n\t\t}\n\t]\n}"},"url":"https://{{subdomain}}.desk360.com.br/api/v2.0/alerts"},"status":"No Content","code":204,"_postman_previewlanguage":"plain","header":[{"key":"Server","value":"nginx"},{"key":"Date","value":"Tue, 14 May 2019 20:33:25 GMT"},{"key":"Connection","value":"keep-alive"},{"key":"Cache-Control","value":"private, must-revalidate"},{"key":"pragma","value":"no-cache"},{"key":"expires","value":"-1"},{"key":"X-RateLimit-Limit","value":"1000"},{"key":"X-RateLimit-Remaining","value":"999"},{"key":"ETag","value":"\"da39a3ee5e6b4b0d3255bfef95601890afd80709\""}],"cookie":[],"responseTime":null,"body":" "}],"_postman_id":"11a69bbf-02a6-422c-9ece-4835ed224195"}],"id":"d59d7b6f-6b3d-46b7-a110-e61023de70e0","description":"

Atributos

\n
\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
AtributoTipoObrigatórioRead OnlyPadrãoDescrição
titlestringO título
contentstringO conteúdo
start_atiso8601Data inicial de exibição
end_atiso8601Data final de exibição
visibilityintRefira-se à tabela auxiliar 1.0
created_atiso8601Data de criação
updated_atiso8601Data da última atualização
\n
\n

Tabelas Auxiliares

\n

Tabela Auxiliar 1.0 - Visibilidade

\n
\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
ValorDescrição
0Todos usuários podem visualizar o alerta
1Todos usuários associados a qualquer empresa podem visualizar o alerta
2Somente usuários associados a empresas específicas podem visualizar o alerta
\n
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Documentação das APIs utilizadas nos itens do menu Sistema

\n","_postman_id":"4d4f4ea4-72a0-46e4-b372-4aa990f46f9c"},{"name":"Base de conhecimento","item":[{"name":"Listagem de artigos","id":"fccf6ac7-cf9e-4666-a01d-38b1df19ef20","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://{{subdomain}}.desk360.com.br/apis/v1/articles/public","description":"

Filtros:

\n
    \n
  • title - Titulo do artigo
    • \n
  • category_id - Id da categoria
    • \n
  • category_name - Nome da categoria ( Com like no filtro )
    • \n
  • is_featured - Se o artigo é destacado
    • \n
  • is_featured_search - Se o artigo é destacado na busca
    • \n
  • keyword - Palavras chaves do artigo
    • \n
  • status - Status do artigo ( 0 = Rascunho, 1 = Publicado, 2 = Arquivado )
    • \n
  • subtitle - Sub titulo do artigo
    • \n
  • visibility - Visibilidade do artigo ( 1 = Todos, 2 = Usuários logados, 4 = Agentes ou admins)
    • \n
\n

Ordenações:

\n
    \n
  • created_at - Data de criação
    • \n
  • title - Titulo do artigo
    • \n
  • updated_at - Data da ultima atualização do artigo
    • \n
  • order - Ordenação na ferramenta
    • \n
\n

Filtrando

\n

Esse listagem oferece suporte à filtragem pronta para uso, usando uma sintaxe projetada para ser mais fácil de ler, escrever e mais expressiva do que a sintaxe de colchetes usada por bibliotecas como qs .

\n

Por exemplo, para incluir apenas itens em que o status seja 1 ou 2, você escreveria:

\n

?filter=(status,:in,[1,2]).

\n

Em contraste, com a sintaxe dos colchetes, você teria que escrever algo como:

\n

?filter[status][in][]=1&filter[status][in][]=2.

\n

Além disso, a sintaxe dos colchetes não pode representar matrizes vazias ou distinguir entre literais não-string (por exemplo true) e strings, enquanto o formato desta biblioteca pode. Veja os detalhes abaixo.

\n

Restrições de filtragem de formatação\nNo formato padrão desta biblioteca, o valor do filterparâmetro é uma ou mais \"restrições de filtro\" listadas uma ao lado da outra. Essas restrições restringem os resultados para incluir apenas aqueles que correspondem. O formato de uma restrição de filtro é: (fieldName,:operator,value). Por exemplo:

\n
    \n
  • (titulo,`Titulo`): inclui apenas itens em que o titulo é igual a \"Titulo\"
    • \n
  • (status,:gte,2): incluir apenas itens cujo salário seja maior ou igual a 2.
    • \n
\n

O valor pode ser um número, null, true, ou false, ou uma string delimitada por crase (como `Titulo`). Para definir uma lista de valores, coloque os valores entre colchetes e separe-os com vírgulas (por exemplo, [1,2] ou [`titulo1`,`titulo2`]é uma lista de valores usada com o inoperador acima).

\n

Exemplo de filtro

\n

Por exemplo aqui está um filtro em que filtraremos pelo titulo ou keywork = Ajuda e os campos status = 1 e visibility = 1

\n
    \n
  • /apis/v1/articles/public?filter(status,1)(visibility,1)(:or,(keyword,`Ajuda`),(title,`Ajuda`))
    • \n
\n","urlObject":{"protocol":"https","path":["apis","v1","articles","public"],"host":["{{subdomain}}","desk360","com","br"],"query":[],"variable":[]}},"response":[{"id":"2020b6e0-1c13-4218-a734-65e7b8803519","name":"Listagem de artigos","originalRequest":{"method":"GET","header":[],"url":"https://{{subdomain}}.desk360.com.br/apis/v1/articles/public"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":null,"cookie":[],"responseTime":null,"body":"{\n \"meta\": {\n \"total\": 2\n },\n \"links\": {\n \"self\": \"http://desk360.desk360.com.br/apis/v1/articles/public\"\n },\n \"data\": [\n {\n \"id\": \"5e6fb88f13e6a72b1da638b9\",\n \"type\": \"articles\",\n \"attributes\": {\n \"status\": 1,\n \"is_featured\": true,\n \"is_featured_search\": true,\n \"is_new\": false,\n \"visibility\": 1,\n \"order\": 0,\n \"tags\": [],\n \"url_article\": \"Primeiros_passos_do_Desk360\",\n \"is_author_hidden\": true,\n \"is_review_hidden\": false,\n \"icon\": \"play_circle_filled\",\n \"related_articles\": [\n {\n \"id\": \"5e7b714e73f4a33fdf36458a\",\n \"icon\": \"settings\",\n \"title\": \"O que o Desk360 faz?\",\n \"subtitle\": \"Saiba o que o Desk faz por você\"\n }\n ],\n \"keyword\": [\n \"ticket\",\n \"acessar\",\n \"acesso\",\n \"canais\",\n \"atendimento\",\n \"configurar\",\n \"passo\",\n \"inicial\"\n ],\n \"title\": \"Primeiros passos do Desk360\",\n \"subtitle\": \"Guia inicial do Desk\",\n \"content\": \"

Seja muito bem-vindo ao Desk360! =)

\",\n \"author\": {\n \"id\": 4798,\n \"name\": \"Eduardo Kiyoshi Higa\",\n \"email\": \"ekiyoshi@tray.net.br\",\n \"role_id\": 1,\n \"created_at\": \"2019-01-29T19:52:57+00:00\",\n \"avatar_url\": \"https://webdesk.desk360.com.br/cdn/images?url=webdesk_avatar_7fb557b2dbddc9991c499f692803db84.png\"\n },\n \"category\": {\n \"id\": \"5e70da577067e826bae0fb1f\",\n \"icon\": \"extension\",\n \"name\": \"Primeiros passos\",\n \"order\": 0\n },\n \"slug\": \"webdesk\",\n \"brand\": \"webdesk\",\n \"created_at\": \"2020-03-16T17:34:07.892Z\",\n \"updated_at\": \"2020-09-09T15:39:05.795Z\",\n \"category_name\": \"Primeiros passos\",\n \"category_id\": \"5e70da577067e826bae0fb1f\"\n },\n \"links\": {\n \"self\": \"/apis/v1/articles/5e6fb88f13e6a72b1da638b9\"\n }\n }\n ]\n}"}],"_postman_id":"fccf6ac7-cf9e-4666-a01d-38b1df19ef20"},{"name":"Criação de artigos","id":"21128ccf-8ce2-4c11-b3f7-97b3860a3ff8","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[]},"isInherited":false},"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"data\": {\n \"type\": \"articles\",\n \"attributes\": {\n \"title\": \"Aliquam magna in lab\",\n \"subtitle\": \"Voluptatibus veniam\",\n \"content\": \"

Quos rerum voluptas .

\",\n \"status\": 1,\n \"is_featured\": false,\n \"is_featured_search\": true,\n \"related_articles\": [\n {\n \"id\": \"5e591c7441c5e7718b726635\",\n \"icon\": \"art_track\",\n \"title\": \"Incluir artigos 015151561525\",\n \"subtitle\": \"Inclua artigos, manuais com tarefas ou procedimentos\"\n }\n ],\n \"is_new\": true,\n \"visibility\": 1,\n \"author\": {\n \"id\": 3,\n \"name\": \"Gabriel Perez\",\n \"email\": \"gabriel.perez@tray.net.br\",\n \"role_id\": 1,\n \"created_at\": \"2019-07-18T12:12:58+00:00\",\n \"avatar_url\": \"https://gabriel_p.desk360.com.br/cdn/images?url=gabriel_p_avatar_d96bef05cedd10c06b7e3f2a3153f89c.jpg\"\n },\n \"category\": {\n \"id\": \"5e591c740301f646bd153c37\",\n \"icon\": \"public\",\n \"name\": \"Atendimento ao cliente\",\n \"order\": 0\n },\n \"url_article\": \"aperiam-deleniti-cor\",\n \"is_author_hidden\": false,\n \"is_review_hidden\": false,\n \"keyword\": [],\n \"icon\": \"settings\"\n }\n },\n \"meta\": {}\n}","options":{"raw":{"language":"json"}}},"url":"https://{{subdomain}}.desk360.com.br/apis/v1/articles","urlObject":{"protocol":"https","path":["apis","v1","articles"],"host":["{{subdomain}}","desk360","com","br"],"query":[],"variable":[]}},"response":[{"id":"c4e1082d-82b0-4211-a23f-8829b795d8e5","name":"Listagem de artigos","originalRequest":{"method":"GET","header":[],"url":"https://{{subdomain}}.desk360.com.br/apis/v1/articles/public"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":null,"cookie":[],"responseTime":null,"body":"{\n \"meta\": {\n \"total\": 2\n },\n \"links\": {\n \"self\": \"http://desk360.desk360.com.br/apis/v1/articles/public\"\n },\n \"data\": [\n {\n \"id\": \"5e6fb88f13e6a72b1da638b9\",\n \"type\": \"articles\",\n \"attributes\": {\n \"status\": 1,\n \"is_featured\": true,\n \"is_featured_search\": true,\n \"is_new\": false,\n \"visibility\": 1,\n \"order\": 0,\n \"tags\": [],\n \"url_article\": \"Primeiros_passos_do_Desk360\",\n \"is_author_hidden\": true,\n \"is_review_hidden\": false,\n \"icon\": \"play_circle_filled\",\n \"related_articles\": [\n {\n \"id\": \"5e7b714e73f4a33fdf36458a\",\n \"icon\": \"settings\",\n \"title\": \"O que o Desk360 faz?\",\n \"subtitle\": \"Saiba o que o Desk faz por você\"\n }\n ],\n \"keyword\": [\n \"ticket\",\n \"acessar\",\n \"acesso\",\n \"canais\",\n \"atendimento\",\n \"configurar\",\n \"passo\",\n \"inicial\"\n ],\n \"title\": \"Primeiros passos do Desk360\",\n \"subtitle\": \"Guia inicial do Desk\",\n \"content\": \"

Seja muito bem-vindo ao Desk360! =)

\",\n \"author\": {\n \"id\": 4798,\n \"name\": \"Eduardo Kiyoshi Higa\",\n \"email\": \"ekiyoshi@tray.net.br\",\n \"role_id\": 1,\n \"created_at\": \"2019-01-29T19:52:57+00:00\",\n \"avatar_url\": \"https://webdesk.desk360.com.br/cdn/images?url=webdesk_avatar_7fb557b2dbddc9991c499f692803db84.png\"\n },\n \"category\": {\n \"id\": \"5e70da577067e826bae0fb1f\",\n \"icon\": \"extension\",\n \"name\": \"Primeiros passos\",\n \"order\": 0\n },\n \"slug\": \"webdesk\",\n \"brand\": \"webdesk\",\n \"created_at\": \"2020-03-16T17:34:07.892Z\",\n \"updated_at\": \"2020-09-09T15:39:05.795Z\",\n \"category_name\": \"Primeiros passos\",\n \"category_id\": \"5e70da577067e826bae0fb1f\"\n },\n \"links\": {\n \"self\": \"/apis/v1/articles/5e6fb88f13e6a72b1da638b9\"\n }\n }\n ]\n}"}],"_postman_id":"21128ccf-8ce2-4c11-b3f7-97b3860a3ff8"},{"name":"Listagem de Categorias","id":"69cf395a-2262-49f6-bd78-90c6c17eef0a","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://{{subdomain}}.desk360.com.br/apis/v1/categories/public","description":"

Filtros:

\n
    \n
  • name - Nome da categoria
    • \n
  • active - Se a categoria está ativa
    • \n
  • parent_category - Nome da categoria pai ( Geralmente é nulo, quando não nulo essa categoria é uma sub categoria )
    • \n
  • icon - Icone da categoria
    • \n
  • is_featured - Se a categoria é destacada
    • \n
  • is_on_main_page - Se a categoria é destacada especial na tela inicial
    • \n
  • content - Descrição da categoria
    • \n
  • order - Ordenação da categoria
    • \n
  • created_at - Data da criação
    • \n
  • updated_at - Data da ultima atualização
    • \n
\n

Ordenações:

\n
    \n
  • created_at - Data de criação
    • \n
  • name - Nome da categoria
    • \n
  • updated_at - Data da ultima atualização
    • \n
  • order - Ordenação na ferramenta
    • \n
\n

Filtrando

\n

Esse listagem oferece suporte à filtragem pronta para uso, usando uma sintaxe projetada para ser mais fácil de ler, escrever e mais expressiva do que a sintaxe de colchetes usada por bibliotecas como qs .

\n

Por exemplo, para incluir apenas itens em que o status seja 1 ou 2, você escreveria:

\n

?filter=(order,:in,[1,2]).

\n

Em contraste, com a sintaxe dos colchetes, você teria que escrever algo como:

\n

?filter[order][in][]=1&filter[status][in][]=2.

\n

Além disso, a sintaxe dos colchetes não pode representar matrizes vazias ou distinguir entre literais não-string (por exemplo true) e strings, enquanto o formato desta biblioteca pode. Veja os detalhes abaixo.

\n

Restrições de filtragem de formatação\nNo formato padrão desta biblioteca, o valor do filterparâmetro é uma ou mais \"restrições de filtro\" listadas uma ao lado da outra. Essas restrições restringem os resultados para incluir apenas aqueles que correspondem. O formato de uma restrição de filtro é: (fieldName,:operator,value). Por exemplo:

\n
    \n
  • (name,`Name`): inclui apenas itens em que o name é igual a \"Name\"
    • \n
  • (order,:gte,2): incluir apenas itens cujo a order seja maior ou igual a 2.
    • \n
\n

O valor pode ser um número, null, true, ou false, ou uma string delimitada por crase (como `Titulo`). Para definir uma lista de valores, coloque os valores entre colchetes e separe-os com vírgulas (por exemplo, [1,2] ou [`titulo1`,`titulo2`]é uma lista de valores usada com o inoperador acima).

\n

Exemplo de filtro

\n

Por exemplo aqui está um filtro em que filtraremos pelo titulo ou keywork = Ajuda e os campos status = 1 e visibility = 1

\n
    \n
  • /apis/v1/categories/public?filter(order,:gte,5)(is_on_main_page,true)(:or,(name,`Ajuda`),(title,`Categoria`))
    • \n
\n","urlObject":{"protocol":"https","path":["apis","v1","categories","public"],"host":["{{subdomain}}","desk360","com","br"],"query":[],"variable":[]}},"response":[{"id":"ce8d55d9-416a-4fcd-8427-85da59ea856b","name":"Listagem de categorias","originalRequest":{"method":"GET","header":[],"url":"https://{{subdomain}}.desk360.com.br/apis/v1/articles/public"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":null,"cookie":[],"responseTime":null,"body":"{\n \"meta\": {\n \"total\": 1\n },\n \"links\": {\n \"self\": \"http://desk360.desk360.com.br/apis/v1/categories/public\"\n },\n \"data\": [\n {\n \"id\": \"5f3ac5c4efaf5c67761e6808\",\n \"type\": \"categories\",\n \"attributes\": {\n \"active\": 1,\n \"icon\": \"expand_more\",\n \"is_featured\": true,\n \"is_on_main_page\": true,\n \"order\": 1,\n \"name\": \"Categoria\",\n \"content\": \"Artigos relacionados a categoria\",\n \"slug\": \"desk360\",\n \"brand\": \"desk360\",\n \"created_at\": \"2020-08-17T18:00:36.405Z\",\n \"updated_at\": \"2020-10-13T18:18:18.393Z\"\n },\n \"links\": {\n \"self\": \"/apis/v1/categories/5f3ac5c4efaf5c67761e6808\"\n },\n \"relationships\": {\n \"parent_category\": {\n \"data\": null\n },\n \"articles\": {\n \"data\": [\n {\n \"id\": \"5f4566cb5c8e151d5869aa27\",\n \"type\": \"articles\"\n }\n ],\n \"links\": {\n \"related\": \"/apis/v1/article_categories?filter=(article,`5f3ac5c4efaf5c67761e6808`)\"\n }\n },\n \"sub_categories\": {\n \"data\": [\n {\n \"id\": \"5f4e820a9ab52105892107f9\",\n \"type\": \"categories\"\n }\n ],\n \"links\": {\n \"related\": \"/apis/v1/categories?filter=(categories,`5f3ac5c4efaf5c67761e6808`)\"\n }\n }\n }\n }\n ],\n \"included\": []\n}"}],"_postman_id":"69cf395a-2262-49f6-bd78-90c6c17eef0a"}],"id":"381ff4dd-bf0a-4aec-9aae-04aac1b19537","description":"

Documentação de apis da base de conhecimento

\n","event":[{"listen":"prerequest","script":{"id":"07dcbe65-6fee-4199-9401-a12dfd85f537","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"21049fd2-174c-4cb2-9683-b35614d3ee09","type":"text/javascript","exec":[""]}}],"_postman_id":"381ff4dd-bf0a-4aec-9aae-04aac1b19537"},{"name":"Chat","item":[{"name":"Buscar chats","id":"2c2fd085-308c-4876-b848-0d42d406b803","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":""}]},"isInherited":false},"method":"GET","header":[],"url":"http://{{subdomain}}.desk360.com.br/api/v3.0/desk_chats/incremental?start_time=0","description":"

Descrição
\nFaz a listagem de chats incrementalmente
\nEssa API tem um limite de retorno de 1000 registros por requisição

\n

Request
\nO parâmetro start_time é obrigatório e inicialmente pode ser passado como zero, depois você pode utilizar o timestamp do último registro listado.

\n

Response
\nNo retorno dessa API tem duas chaves:

\n
    \n
  • A chave data, são os dados a serem consumidos
    • \n
  • A chave meta guarda três informações
      \n
    • end_of_stream quando true, indica que não há mais registros para listar
      • \n
    • total é o total de registros
      • \n
    • end_time é o timestamp do último registro importado, você pode utilizar esse end_time para passar na próxima requisição como start_time, e assim ir listando os registros incrementalmente
      • \n
    \n
    • \n
\n

Enums / Value Objects

\n
status
\n
\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
ValorDescrição
1Novo
2Em espera
3Respondido
4Fechado
5Chat Perdido
\n
chat_channel
\n
\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
ValorDescrição
0Todos
1Whatsapp
2Chat Desk360
\n
","urlObject":{"protocol":"http","path":["api","v3.0","desk_chats","incremental"],"host":["{{subdomain}}","desk360","com","br"],"query":[{"key":"start_time","value":"0"}],"variable":[]}},"response":[],"_postman_id":"2c2fd085-308c-4876-b848-0d42d406b803"}],"id":"78c3d2aa-89f4-4891-91c3-001c2c72f455","_postman_id":"78c3d2aa-89f4-4891-91c3-001c2c72f455","description":""},{"name":"Importação","item":[{"name":"Buscar Tickets","id":"9d77e730-cf71-4926-a4d5-d808814e785f","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":""}]},"isInherited":false},"method":"GET","header":[],"url":"http://{{subdomain}}.desk360.com.br/api/v3.0/tickets/incremental?start_time=0","description":"

Descrição
\nFaz a listagem de tickets incrementalmente
\nEssa API tem um limite de retorno de 1000 registros por requisição

\n

Request
\nO parâmetro start_time é obrigatório e inicialmente pode ser passado como zero, depois você pode utilizar o timestamp do último registro listado.

\n

Response
\nNo retorno dessa API tem duas chaves:

\n
    \n
  • A chave data, são os dados a serem consumidos
    • \n
  • A chave meta guarda três informações
      \n
    • end_of_stream quando true, indica que não há mais registros para listar
      • \n
    • total é o total de registros
      • \n
    • end_time é o timestamp do último registro importado, você pode utilizar esse end_time para passar na próxima requisição como start_time, e assim ir listando os registros incrementalmente
      • \n
    \n
    • \n
\n

Enums / Value Objects

\n
status_id
\n
\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
ValorDescrição
1Aberto
2Pendente
3Resolvido
4Em espera
5Fechado
\n
priority_id
\n
\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
ValorDescrição
1Nenhum
2Baixa
3Média
4Alta
5Urgente
\n
source
\n
\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
ValorDescrição
localPainel de agente/admin
final_localPainel do solicitante
emailE-mail
omnizeChat Omnize
whatsappWhatsapp
shareTicket compartilhado de outra marca
jivochatChat Jivochat
externalFormulário externo
deskchatChat Desk360
apiCliente que fez integração com API
\n
internal_status
\n
\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
ValorDescrição
1Novo
2Atribuído
3Resposta do colaborador
4Resposta do solicitante
5Impedimento
6Fechado
\n
","urlObject":{"protocol":"http","path":["api","v3.0","tickets","incremental"],"host":["{{subdomain}}","desk360","com","br"],"query":[{"key":"start_time","value":"0"}],"variable":[]}},"response":[],"_postman_id":"9d77e730-cf71-4926-a4d5-d808814e785f"},{"name":"Buscar Interações (comentários) de um Ticket","id":"4c4af87e-5782-462b-81cf-95121ca8e3a8","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":""}]},"isInherited":false},"method":"GET","header":[],"url":"http://{{subdomain}}.desk360.com.br/api/v3.0/tickets/:ticket_id/interactions","description":"

Descrição
\nPara cada ticket é necessário buscar as suas interações, as interações são todos os comentários realizados dentro de um ticket, fazem parte do histórico do atendimento.

\n

Request
\nNa url substituir o :id pelo id do ticket no qual será buscado as interações.
\nTambém é possível passar o filter[is_public], se for false, irá buscar interações internas, caso esteja true irá buscar somente as interações públicas, se não for passado retorna todas as interações

\n

Response
\nO retorno irá conter todas as interações de um ticket.
\nNas interações terão os dados de quem fez a interação, data, interação e anexos da interação.

\n

Filtros:
is_public

\n","urlObject":{"protocol":"http","path":["api","v3.0","tickets",":ticket_id","interactions"],"host":["{{subdomain}}","desk360","com","br"],"query":[],"variable":[{"type":"any","value":"","key":"ticket_id"}]}},"response":[{"id":"0e0fc28c-48e7-4bf3-a937-2e54b577b4ec","name":"Sucesso","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://{{subdomain}}.desk360.com.br/api/v2.0/tickets/:id/interactions","protocol":"https","host":["{{subdomain}}","desk360","com","br"],"path":["api","v2.0","tickets",":id","interactions"],"variable":[{"key":"id","value":"1"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx"},{"key":"Date","value":"Tue, 30 Apr 2019 20:19:59 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Cache-Control","value":"private, must-revalidate"},{"key":"pragma","value":"no-cache"},{"key":"expires","value":"-1"},{"key":"X-RateLimit-Limit","value":"1000"},{"key":"X-RateLimit-Remaining","value":"985"},{"key":"ETag","value":"W/\"15e7bf660f2205c9d735e65ab2500f13ee77ef9c\""},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n \"data\": [\n {\n \"type\": \"tickets_interactions\",\n \"id\": \"\",\n \"attributes\": {\n \"content\": \"conteúdo da observação interna\",\n \"activities\": [],\n \"attachments\": [],\n \"first_interaction\": false,\n \"created_at\": \"2019-04-30T20:19:57+00:00\",\n \"updated_at\": \"2019-04-30T20:19:59+00:00\"\n },\n \"links\": {\n \"self\": \"https://documentacao.desk360.com.br/api/v2.0/tickets/1/interactions\"\n },\n \"meta\": {\n \"avatar\": \"https://www.gravatar.com/avatar/65bdcecb3177098dd0be9c36fd820f17?d=mm\",\n \"answer\": \"2 segundos atrás\",\n \"username\": \"Agente B\",\n \"is_answer\": true,\n \"is_public\": false,\n \"is_customer\": false,\n \"created_at\": \"2019-04-30T20:19:57+00:00\"\n },\n \"relationships\": {\n \"agents\": {\n \"data\": {\n \"type\": \"agents\",\n \"id\": 7\n }\n }\n }\n },\n {\n \"type\": \"tickets_interactions\",\n \"id\": \"\",\n \"attributes\": {\n \"content\": \"conteúdo da quinta interação\",\n \"activities\": [],\n \"attachments\": [],\n \"first_interaction\": false,\n \"created_at\": \"2019-04-30T20:19:08+00:00\",\n \"updated_at\": \"2019-04-30T20:19:59+00:00\"\n },\n \"links\": {\n \"self\": \"https://documentacao.desk360.com.br/api/v2.0/tickets/1/interactions\"\n },\n \"meta\": {\n \"avatar\": \"https://www.gravatar.com/avatar/4c1bc0adf678cf9c3d9589f711156afa?d=mm\",\n \"answer\": \"51 segundos atrás\",\n \"username\": \"Agente A\",\n \"is_answer\": true,\n \"is_public\": true,\n \"is_customer\": false,\n \"created_at\": \"2019-04-30T20:19:08+00:00\"\n },\n \"relationships\": {\n \"agents\": {\n \"data\": {\n \"type\": \"agents\",\n \"id\": 3\n }\n }\n }\n },\n {\n \"type\": \"tickets_interactions\",\n \"id\": \"\",\n \"attributes\": {\n \"content\": \"conteúdo da quarta interação\",\n \"activities\": [],\n \"attachments\": [],\n \"first_interaction\": false,\n \"created_at\": \"2019-04-30T20:09:37+00:00\",\n \"updated_at\": \"2019-04-30T20:19:59+00:00\"\n },\n \"links\": {\n \"self\": \"https://documentacao.desk360.com.br/api/v2.0/tickets/1/interactions\"\n },\n \"meta\": {\n \"avatar\": \"https://www.gravatar.com/avatar/4c1bc0adf678cf9c3d9589f711156afa?d=mm\",\n \"answer\": \"10 minutos atrás\",\n \"username\": \"Agente A\",\n \"is_answer\": true,\n \"is_public\": true,\n \"is_customer\": false,\n \"created_at\": \"2019-04-30T20:09:37+00:00\"\n },\n \"relationships\": {\n \"agents\": {\n \"data\": {\n \"type\": \"agents\",\n \"id\": 3\n }\n }\n }\n },\n {\n \"type\": \"tickets_interactions\",\n \"id\": \"\",\n \"attributes\": {\n \"content\": \"conteúdo da terceira interação\",\n \"activities\": [],\n \"attachments\": [],\n \"first_interaction\": false,\n \"created_at\": \"2019-04-30T20:08:22+00:00\",\n \"updated_at\": \"2019-04-30T20:19:59+00:00\"\n },\n \"links\": {\n \"self\": \"https://documentacao.desk360.com.br/api/v2.0/tickets/1/interactions\"\n },\n \"meta\": {\n \"avatar\": \"https://www.gravatar.com/avatar/65bdcecb3177098dd0be9c36fd820f17?d=mm\",\n \"answer\": \"11 minutos atrás\",\n \"username\": \"Agente B\",\n \"is_answer\": true,\n \"is_public\": true,\n \"is_customer\": false,\n \"created_at\": \"2019-04-30T20:08:22+00:00\"\n },\n \"relationships\": {\n \"agents\": {\n \"data\": {\n \"type\": \"agents\",\n \"id\": 7\n }\n }\n }\n },\n {\n \"type\": \"tickets_interactions\",\n \"id\": \"\",\n \"attributes\": {\n \"content\": \"

conteúdo da segunda interação

\",\n \"activities\": [],\n \"attachments\": [],\n \"first_interaction\": false,\n \"created_at\": \"2019-04-30T17:38:00+00:00\",\n \"updated_at\": \"2019-04-30T20:19:59+00:00\"\n },\n \"links\": {\n \"self\": \"https://documentacao.desk360.com.br/api/v2.0/tickets/1/interactions\"\n },\n \"meta\": {\n \"avatar\": \"https://www.gravatar.com/avatar/65bdcecb3177098dd0be9c36fd820f17?d=mm\",\n \"answer\": \"2 horas atrás\",\n \"username\": \"Agente B\",\n \"is_answer\": true,\n \"is_public\": true,\n \"is_customer\": false,\n \"created_at\": \"2019-04-30T17:38:00+00:00\"\n },\n \"relationships\": {\n \"agents\": {\n \"data\": {\n \"type\": \"agents\",\n \"id\": 7\n }\n }\n }\n },\n {\n \"type\": \"tickets_interactions\",\n \"id\": \"\",\n \"attributes\": {\n \"content\": \"conteúdo da primeira interação\",\n \"activities\": [],\n \"attachments\": [],\n \"first_interaction\": true,\n \"created_at\": \"2019-04-29T20:45:46+00:00\",\n \"updated_at\": \"2019-04-30T20:19:59+00:00\"\n },\n \"links\": {\n \"self\": \"https://documentacao.desk360.com.br/api/v2.0/tickets/1/interactions\"\n },\n \"meta\": {\n \"avatar\": \"https://www.gravatar.com/avatar/4c1bc0adf678cf9c3d9589f711156afa?d=mm\",\n \"answer\": \"23 horas atrás\",\n \"username\": \"Agente A\",\n \"is_answer\": true,\n \"is_public\": true,\n \"is_customer\": false,\n \"created_at\": \"2019-04-29T20:45:46+00:00\"\n },\n \"relationships\": {\n \"agents\": {\n \"data\": {\n \"type\": \"agents\",\n \"id\": 3\n }\n }\n }\n }\n ],\n \"links\": {\n \"self\": \"https://documentacao.desk360.com.br/api/v2.0/tickets/1/interactions\"\n },\n \"jsonapi\": {\n \"version\": \"1.0\"\n },\n \"meta\": [],\n \"included\": []\n}"},{"id":"2007b0e7-c287-4e7e-beb5-8fe131adcf95","name":"Filtragem","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://{{subdomain}}.desk360.com.br/api/v2.0/tickets/:id/interactions?filter[is_public]=false","protocol":"https","host":["{{subdomain}}","desk360","com","br"],"path":["api","v2.0","tickets",":id","interactions"],"query":[{"key":"filter[is_public]","value":"false"}],"variable":[{"key":"id","value":"1"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx"},{"key":"Date","value":"Tue, 30 Apr 2019 20:30:52 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Cache-Control","value":"private, must-revalidate"},{"key":"pragma","value":"no-cache"},{"key":"expires","value":"-1"},{"key":"X-RateLimit-Limit","value":"1000"},{"key":"X-RateLimit-Remaining","value":"998"},{"key":"ETag","value":"W/\"ba38d93775dba7ac6160686f3cb6998eb08bde8d\""},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n \"data\": [\n {\n \"type\": \"tickets_interactions\",\n \"id\": \"\",\n \"attributes\": {\n \"content\": \"Interação de observação interna

\",\n \"activities\": [],\n \"attachments\": [],\n \"first_interaction\": false,\n \"created_at\": \"2019-04-30T20:19:57+00:00\",\n \"updated_at\": \"2019-04-30T20:30:52+00:00\"\n },\n \"links\": {\n \"self\": \"https://documentacao.desk360.com.br/api/v2.0/tickets/1/interactions\"\n },\n \"meta\": {\n \"avatar\": \"https://www.gravatar.com/avatar/65bdcecb3177098dd0be9c36fd820f17?d=mm\",\n \"answer\": \"10 minutos atrás\",\n \"username\": \"Agente A\",\n \"is_answer\": true,\n \"is_public\": false,\n \"is_customer\": false,\n \"created_at\": \"2019-04-30T20:19:57+00:00\"\n },\n \"relationships\": {\n \"agents\": {\n \"data\": {\n \"type\": \"agents\",\n \"id\": 7\n }\n }\n }\n }\n ],\n \"links\": {\n \"self\": \"https://documentacao.desk360.com.br/api/v2.0/tickets/1/interactions\"\n },\n \"jsonapi\": {\n \"version\": \"1.0\"\n },\n \"meta\": [],\n \"included\": []\n}"}],"_postman_id":"4c4af87e-5782-462b-81cf-95121ca8e3a8"},{"name":"Buscar Campos Personalizados vinculados ao ticket","id":"bc25cb43-e6cf-492e-92e5-7ce63d2459f1","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":""}]},"isInherited":false},"method":"GET","header":[],"url":"http://{{subdomain}}.desk360.com.br/api/v3.0/ticket_custom_field/:ticket_id","description":"

Descrição
\nPara cada ticket é necessário buscar os campos personalizados. Nessa requisição retorna os dados de vínculo entre ticket e campo personalizado

\n

Request
\nNa url substituir o :id pelo id do ticket no qual será buscado os campos personalizados.

\n

Response
\nO retorno irá conter todos os campos personalizados vinculados em um ticket.
\nPara cada campo personalizado vinculado terá o valor atual do campo personalizado no ticket e dados do campo personalizado como nome e tipo do campo.

\n","urlObject":{"protocol":"http","path":["api","v3.0","ticket_custom_field",":ticket_id"],"host":["{{subdomain}}","desk360","com","br"],"query":[],"variable":[{"type":"any","value":"","key":"ticket_id"}]}},"response":[],"_postman_id":"bc25cb43-e6cf-492e-92e5-7ce63d2459f1"},{"name":"Etapas de migração","id":"279a1bd8-70dd-49cc-9c8a-5df683743fd7","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":""}]},"isInherited":false},"method":"POST","header":[],"url":"http://{{subdomain}}.desk360.com.br/api/v2.0/migration_step?action=import","description":"

Descrição
\nEssa request será utilizada para ter o controle da migração dos clientes para a Octadesk, serão três etapas:

\n
    \n
  • Trial: cliente clicou no botão de \"trial\" dentro do Desk e foi redirecionado para criar conta no Octadesk.
    • \n
  • Pagamento: cliente efetuou pagamento para a Octadesk.
    • \n
  • Importação: cliente fez a importação dos dados do Desk para Octadesk.
    • \n
\n

Request
\nDeverá ser passado o parâmetro action na URL com os valores inerentes a cada etapa da migração, objeto de valor abaixo.

\n

Response
\nEssa request retorna o status 204.

\n

Enums / Value Objects

\n
action
\n
\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
ValorDescrição
trialClicou para ser trial
paymentEfetuou pagamento
importImportou os dados
\n
","urlObject":{"protocol":"http","path":["api","v2.0","migration_step"],"host":["{{subdomain}}","desk360","com","br"],"query":[{"key":"action","value":"import"}],"variable":[]}},"response":[],"_postman_id":"279a1bd8-70dd-49cc-9c8a-5df683743fd7"}],"id":"919484f2-037d-4849-909f-cb7ecf38883f","description":"

As requisições nesse diretório são o passo a passo para realizar a importação de dados relacionados aos tickets do Desk360

\n","_postman_id":"919484f2-037d-4849-909f-cb7ecf38883f"}],"event":[{"listen":"prerequest","script":{"id":"6765deb0-ffda-4a78-a5bc-3daf58cdee47","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"1ea1dc9a-c95e-41f7-9954-b41816c64311","type":"text/javascript","exec":[""]}}]}